![]() ![]() If you have purchased your item using any other payment method, we will issue the refund by BACS, once approved by our Financial Department.įor any questions concerning this policy, please contact us at support. If you have purchased your item by PayPal the refund is re-credited to the same PayPal account used to purchase the software. If you have purchased your item by credit card the refund is re-credited to the account associated with the credit card used for the order. For downloaded items, please provide proof that the software has been uninstalled from all your computers and will never be installed or used any more (screenshots will suffice).Your reason for refund! If there's an issue, we can generally help.Your contact information (last name, first name and email address).To obtain a refund, please follow the procedure below.Ĭontact us via or support and provide the following information: If your licence key still does not work, then please contact support with the details.Ībsolutely! If you are not completely satisfied with the Log File Analyser you purchased from this website, you can get a full refund if you contact us within 14 days of purchasing the software. You are entering a Log File Analyser licence into the SEO Spider.You are entering a SEO Spider licence into the Log File Analyser.Please also double check you have inserted the provided ‘Username’ in the ‘Username’ field and the provided ‘Licence Key’, in the ‘Licence Key’ field.Copy and paste the username and licence key, they are not designed to be entered manually.This is by far the most common issue we see ![]()
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